We have created a new Customer Support Portal and would like
to invite you to the upcoming introduction and training webinars on Tuesday,
December 17th and Thursday, December 19th at 13:00 Central. You will
be receiving links to register for the webinars on the mornings of 12/17 and
12/19.
The Customer Support Portal allows LoadTrek users to enter
new requests and view existing requests. Portal users can add examples,
attachments, and comments to requests and the LoadTrek Support Team will reply
with answers, comments, training materials and/or documentation. The
two-way visibility will increase the communication between LoadTrek customers
and the support team, allow for greater information sharing and assist in
request resolution.
Over the next week, LoadTrek customers will be asked to
provide the support team with a list of up to 3 contacts (name and email
address) to create logins for the Customer Support Portal. We will
solicit this information via a separate email on or before 12/19.
We encourage you to attend the scheduled webinars and we
look forward to improving the LoadTrek support experience.
Thank you,
The LoadTrek Software Team
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